Refund policy

Last updated November 12, 2026

Cancelling

You can cancel at any time from Premium → Manage billing. Premium stays on until the end of the period you've paid for, and you won't be charged again.

Refunds

Because Premium starts immediately, payments are generally non-refundable, and we don't give partial refunds for unused time. If you were charged by mistake, such as a renewal you meant to cancel and haven't used since, or a duplicate charge, email contact@24ktstudios.com within 14 days of the charge and we'll make it right. This doesn't limit any refund rights you have under the law where you live.

Gifts and cosmetics

One-time purchases are delivered right away, so they're generally non-refundable. If something didn't arrive, you bought the same thing twice, or you gifted the wrong player and they haven't used it yet, email contact@24ktstudios.com within 14 days and we'll fix it or refund you. A refunded item or gift is removed.

Chargebacks

Please contact us before disputing a charge with your bank. We can almost always sort it out faster.